This article is helpful for users who are having issues with the Apple Watch and the Aviron ATS screen integration in which the connection breaks after 10 seconds and/or the BPM stays at zero.
Please try each process individually, attempting the integration after each one, so the progress toward the final result can be traced:
-
Forget Bluetooth Device:
- Access Settings > Bluetooth
- Unpair the Aviron screen that you might have previously paired
-
Airplane mode:
- Toggle Airplane Mode on
- Wait 1 minute
-
Toggle it off
-
Phone force restart:
- Quick press Volume +
- Quick press Volume -
- Press and hold the power button (The phone will shut down after 10 seconds, but keep pressing the button until the Apple logo shows up, then release it)
- Reset Network (this will only erase all settings related to the network [Wi-Fi and Bluetooth] - you will need to add your Wi-Fi again after this process):
- Access Settings > General > Transfer or Reset iPhone
- Select Reset > Reset Network Settings
If you are still facing issues after performing these steps, please reach out to Tech Support by creating a ticket using the URL below. Also, please remember to mention in the message that these steps have been done.
https://avironactive.zendesk.com/hc/en-us/requests/new?ticket_form_id=18945306697997
Thank you!