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Aviron Return Policy (30-Day Risk Free vs. Standard)

Updated

Aviron Return Policy (30-Day Risk Free vs. Standard)

We’re here to make returns as simple and stress-free as possible. Whether you're trying Aviron for the first time or making a change, this page covers everything you need to know—what’s eligible, what’s refundable, and how to get started.

On this page:

Risk-Free Home Trial | Standard Returns | Membership Refunds | Need Help?

Which Policy Applies to You?*


Policy 		Who It’s For Time Limit Packaging Required Fees How to Start
30-Day Risk-Free Home Trial Online Aviron customers within the contiguous U.S. returning their first machine 30 days from delivery Yes No fees (if eligible) Email hello@avironactive.com
Standard Return Policy All other online orders within the contiguous U.S. 30 days from delivery Yes 25% restocking + shipping Email hello@avironactive.com

 

*This is just an informative summary; please refer to complete return policies below.
https://www.avironactive.com/support/general/return-policy/

Aviron 30-Day Risk-Free Home Trial

We’re confident you’ll love your Aviron machine. But if you don’t, Aviron customers returning a machine for the first time, within the contiguous U.S., can return within 30 days of delivery.

Who’s Eligible

  • Aviron customers returning a machine purchased from avironactive.com for the first time
  • Return request submitted within 30 days of delivery
  • Product must be returned in original packaging and in new condition
  • Applies only to home use (not for gyms, offices, or other commercial setups)

What's Refundable

  • Aviron machine and accessories
  • Membership fees purchased via avironactive.com
  • Ground shipping fees (if charged)
  • White Glove Delivery fees (only if you’re eligible for the Risk-Free Trial)

White Glove Order—Returns (if selected at checkout)

  • You are responsible for disassembling the equipment before return
  • Machine must be repacked in the original packaging
  • We’ll provide prepaid return labels
  • You are required to drop off the packages at the nearest applicable shipping location
  • A full refund will be issued once the return is received in new condition
  • If your packaging arrives damaged, please contact us immediately with photos
  • Note that Aviron can arrange disassembly and pickup for a fee once photos of product and original packaging are provided with return request

Note: White Glove Delivery is fulfilled by third-party providers. Any issues related to setup or handling should be directed to our Customer Experience Team and are subject to Aviron’s Warranty and Terms of Service.

Return Process

  1. Email hello@avironactive.com within 30 days of delivery
  2. Repack the machine in its original packaging and provide photos
  3. Aviron will send you a prepaid return label
  4. Drop it off at a nearby shipping location or request a pickup (pickup fees apply)
  5. Once we receive and inspect the return, we’ll issue a full refund

Aviron Standard Return Policy

If you’re not eligible for the Risk-Free Trial, you can still return your machine within 30 days of delivery.

Who’s Eligible

  • Aviron customers who have purchased directly from avironactive.com but are not eligible for our Risk-Free Trial.
  • Return request submitted within 30 days of delivery
  • Product must be returned in original packaging and in new condition
  • Applies only to home use (not for gyms, offices, or other commercial setups)

Refund Details

  • Return shipping cost is the customer’s responsibility
  • A 25% restocking fee will be deducted from your refund
  • Shipping, delivery, and installation charges are non-refundable
  • White Glove Delivery fees are non-refundable
  • Aviron machine and accessories are refundable. Additional fees may apply if the product is returned damaged or incomplete

White Glove Order—Returns (if selected at checkout)

  • You are responsible for disassembling the equipment before return
  • Machine must be repacked in the original packaging
  • Return shipping cost is your responsibility
  • The White Glove Delivery service fee is non-refundable
  • You are required to drop off the packages at the nearest applicable shipping location
  • Your refund will be issued once the return is received in new condition
  • If your packaging arrives damaged, please contact us immediately with photos

Note: White Glove Delivery is fulfilled by third-party providers. Any issues related to setup or handling should be directed to our Customer Experience Team and are subject to Aviron’s Warranty and Terms of Service.

Return Process

  1. Email hello@avironactive.com within 30 days of delivery
  2. Repack the machine in its original packaging and provide photos
  3. Aviron will provide a shipping quote and shipping labels
  4. Keep your tracking number—we are not responsible for lost packages without proof of delivery
  5. Drop it off at a nearby shipping location or request a pickup (pickup fees apply)
  6. Refunds are issued after the returned product is received and inspected

Membership Refund Policy

After Cancellation

  • Monthly plans continue through the end of the billing cycle
  • Annual plans can continue for 30 days or end immediately upon request

 

Need Help?

Still have questions? Our team is here to help—just send us a note at hello@avironactive.com and we’ll guide you through the process.

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